Refunds & Returns Policy

At prodirectsoccer.shop, we are committed to providing you with top-quality products. We understand that there may be occasions where you need to return or request a refund for your purchase. If for any reason you are not fully satisfied, our flexible 30-day return policy allows you to return your item within 30 days of receipt. Please note that returns requested after this 30-day window will not be accepted.

Below is a detailed explanation of our return and refund procedures.

1. Eligibility for Returns and Refunds

  • Defective Products: If the item you received is defective or damaged, you are eligible for a return or refund. This includes issues related to manufacturing defects and any damage during shipping.
  • Incorrect Products: If you receive a product that is not the one you ordered, we will assist you with returning it and arranging an exchange.

2. Return Timeframe

  • You must inform us of your intent to return the product within 30 days of receiving it.

3. How to Initiate a Return

  • To start a return, please contact our customer support team via email at support@prodirectsoccer.shop. Be sure to include your order number, the reason for the return, and any relevant images of the item.
  • Our team will review your request and send you the return address and, if applicable, a return shipping label.

4. Return Conditions

  • Items must be returned in their original condition, including tags and packaging.
  • For hygiene and safety reasons, items must be unused, unworn, and undamaged. We reserve the right to decline returns that do not meet these conditions.

5. Refund Process

  • Once we confirm that the returned item matches the description provided by the buyer, the refund will be processed within 1-2 business days. Refunds will be credited to your original payment method.
  • Please note that depending on your card issuer, it may take 7-10 business days for the refund to appear in your account.

6. Return Shipping Costs

  • No additional handling fees will be charged for returns. If the return is due to an issue on our part, such as a wrong or defective item, we will cover the return shipping costs and issue a full refund.
  • However, if the return is initiated by you due to personal preference or an incorrect order (e.g., wrong size or color), you will be responsible for the return shipping fees.

7. Exchanges

  • If you would like to exchange an item for a different size or model, please let us know when contacting us for a return. We will assist you with the exchange process. There are no additional handling or shipping fees for exchanges.

8. Order Cancellations

  • If you wish to cancel your order before it has been shipped, please contact us immediately. Once the item has been shipped, our standard return policy will apply.

9. Restocking Fee

  • We do not charge any restocking fees for returns or exchanges.

10. Contact Us

  • If you have any questions or need assistance regarding returns or refunds, feel free to reach out to our customer support team at support@prodirectsoccer.shop.

Note: prodirectsoccer.shop reserves the right to modify or update this Refund and Return Policy at any time. Please review this policy periodically. Your continued use of our website signifies your acceptance of any changes.

Address: 5244 W 26th St, Cicero, IL 60804, USA
Phone: +1 708-652-9405
Email: support@prodirectsoccer.shop
Business Hours: 8:00 AM – 6:00 PM (EST), Monday – Friday
Closed: Saturday & Sunday